Query Fast

1. Introduction

Welcome to Query Fast! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, protect, and share your information when you use our service.

By using Query Fast, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Personal Data

Collected Data: Name, email address.
Usage: For authentication, access control, and organization management.

2.2. Database Credentials

Collected Data: Database connection strings and credentials.
Usage: To securely connect to your databases and provide the service.

2.3. Chat and Query History

Collected Data: Chat logs, user-generated queries, interactions.
Usage: To allow you to continue previous chats, improve user experience, and debug errors.

2.4. Product Usage Data

Collected Data: Usage metrics, logs, anonymized analytics.
Usage: To enhance user experience, ensure uptime, and improve the service.

2.5. Business Data

Collected Data: Data about your business (if provided).
Usage: To provide services tailored to your business needs.

3. How We Use Your Data

We use your data to:

Provide and Maintain the Service: To deliver the functionalities of Query Fast.
Authenticate Users: To verify your identity when you log in.
Improve the Service: To understand how users interact with Query Fast and to enhance user experience.
Communicate with You: To send updates, respond to inquiries, and provide customer support.
Ensure Security: To protect your data and our service from unauthorized access or misuse.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

We do not share your sensitive data, such as database credentials, with third parties except for necessary service providers who assist us in providing the service:

Clerk: For user authentication organization management.
Vercel: For server infrastructure.
NeonDB: For database services.
Upstash: For caching via Redis.

Purpose of Data Sharing

Service Delivery: These providers help us deliver and maintain Query Fast's functionalities.
Performance Enhancement: They assist in improving the performance and reliability of our services.
Security: These providers help protect against unauthorized access and ensure data security.
Compliance: They aid us in complying with legal obligations and regulations.

Types of Data Shared

Personal Data: Name and email address for authentication purposes.
Database Credentials: Necessary connection strings to access and query user databases.
Usage Data: Metrics and logs for monitoring service performance and reliability.
Chat and Query History: Data required to maintain chat continuity and facilitate debugging.

4.2. Legal Requirements

We may disclose your data in the good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend the rights or property of Query Fast.
Prevent or investigate possible wrongdoing in connection with the service.
Protect the personal safety of users or the public.
Protect against legal liability.

4.3. No Marketing Sharing

We do not sell or share your identifiable data for marketing or advertising purposes.

5. Data Storage and Security

Encryption: All data is encrypted at rest using AES-256 encryption and transmitted securely over HTTPS/TLS protocols.
Access Controls: Access to sensitive data is restricted to authorized personnel who are bound by confidentiality obligations.
Infrastructure Security: Protected by Vercel Firewall, including DDoS mitigation, IP blocking, and other advanced security features.
Regular Audits: Security practices are regularly reviewed and updated to protect user data.

6. Data Retention

We retain your data according to our Data Retention Policy, which specifies:

Cached Data: Retained for a maximum of 6 hours and automatically deleted thereafter.
User Data, Chat History, Queries, and Credentials: Retained indefinitely unless deleted by the user or upon account termination.

Please refer to our Data Retention Policy for detailed information.

7. User Rights

7.1. Access Your Data

You have the right to request access to your personal data. To do so, contact us at support@query-fast.com with the subject line "Data Access Request."

7.2. Correct Your Data

If you believe any of your data is incorrect or incomplete, you can request corrections by contacting us at support@query-fast.com.

7.3. Delete Your Data

You can request the deletion of your personal data by contacting us at support@query-fast.com with the subject line "Data Deletion Request." We will process your request in accordance with our Data Retention Policy.

7.4. Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. To request this, contact us at support@query-fast.com.

7.5. Withdraw Consent

You have the right to withdraw your consent at any time by requesting deletion of your data and terminating your account.

8. Cookies and Tracking Technologies

8.1. Usage

We use cookies and similar tracking technologies to:

Authenticate Users: To securely log you into the service through Clerk.
Maintain Sessions: To keep you logged in and enhance navigation.
Collect Analytics: To gather anonymized usage statistics for service improvement.

8.2. Types of Cookies Used

Essential Cookies: Required for authentication and basic functionality.

8.3. Managing Cookies

Essential Cookies: Essential cookies required for authentication and platform functionality cannot be disabled without affecting service performance.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us at support@query-fast.com, and we will take steps to delete such information.

10. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

By providing your information, you consent to such transfers.

11. Compliance with Data Protection Laws

11.1. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

Right to Access: Obtain a copy of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request restriction of processing your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to processing your personal data.

11.2. CCPA Compliance

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: Request disclosure of the categories and specific pieces of personal information collected.
Right to Delete: Request deletion of personal information.
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at support@query-fast.com.

12. Data Protection Measures

We implement the following measures to protect your data:

Encryption: Data is encrypted at rest and in transit.
Access Controls: Strict controls over who can access your data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when they are posted on this page.

Update Frequency: Periodically, especially when significant changes to our service or data practices are made.
User Notification: Users will be notified of significant changes via email or announcements on the Query Fast platform.
Effective Date: The updated Privacy Policy will include the date of the most recent revision.
Acceptance of Changes: Continued use of Query Fast after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@query-fast.com

Effective Date: 2024-11-20